If you've sent anyone at Hyphen an email since about Friday and haven't received a response, they're not ignoring you.
Our email server has been down, and we're working to get service restored.
If it's a matter you don't mind airing in public, post a comment below. If it's urgent and more private, shoot me an email at harry(at)harrymok.com, and I'll try to get you an answer. Thanks for your patience.